Returns & Exchanges
At Dark Matter Coffee, we want you to be completely satisfied with your roast; however, due to the perishable nature of coffee, we cannot accept returns on roasted beans unless there is an error with your order. If you encounter an issue with your merchandise or brewing equipment, we are happy to facilitate an exchange or refund within 30 days of purchase.
Contact Support
Email our support team at orders@darkmattercoffee.com within 30 days of delivery, including your order number and a brief description of the issue.
Verification and Approval
For damaged items or incorrect coffee shipments, please attach a photo of the product and the packaging to expedite the review process.
Ship It Back
Once approved, we will provide a return shipping label for merchandise; please ensure items are in their original packaging and unused condition.
Process Refund or Exchange
After we receive and inspect your return, we will process your refund to the original payment method or ship out your replacement coffee within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing