Frequently Asked Questions
Everything you need to know about the universe's best brew.
How fresh is the coffee when it arrives?
We roast our beans in small batches daily. Your order is typically shipped within 24-48 hours of roasting to ensure you experience the full flavor profile and peak freshness.
Do you offer international shipping?
Yes, we ship our coffee globally. Shipping rates and delivery times vary by destination and are calculated at checkout based on the weight of your order.
Can I modify or cancel my subscription?
Absolutely. You can pause, skip, or cancel your subscription at any time through your account portal. Changes must be made at least 48 hours before your next scheduled roast date.
What is your return policy on coffee beans?
As coffee is a perishable food item, we cannot accept returns on roasted beans. However, if there is an error with your order or you are unsatisfied with the quality, please contact us within 14 days for a resolution.
Are your coffee beans ethically sourced?
Direct trade and sustainability are at the core of Dark Matter Coffee. We work directly with farmers to ensure fair wages and environmentally conscious farming practices.
Do you provide whole bean or ground coffee?
We offer both. You can select 'Whole Bean' for maximum freshness or choose from various grind settings, including Drip, Espresso, or French Press, to suit your brewing method.